Shipping & Delivery Policy

Last updated: 26 November 2025

At Flower by Free Smoke, we’re committed to delivering your order quickly, safely, and discreetly. Below is our local delivery policy to ensure a smooth and reliable experience.

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1. Delivery Areas

We currently deliver within local, designated zones surrounding our service area. You can confirm whether your address qualifies during checkout.

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2. Delivery Timeframes

We offer same-day local delivery, with most orders arriving within 1 hour of confirmation and over-night shipping. Delivery times may vary slightly during peak hours, holidays, or severe weather.

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3. Delivery Hours

Our couriers operate during the following times:
Monday – Saturday: 09:00 - 18:00, Sunday: 09:00 - 13:00
Orders placed outside these times will be delivered the next day.

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4. Order Processing

Orders are processed immediately once payment is confirmed.
You will receive a notification when:

• Your order is confirmed

• Your order is out for delivery

• Your courier is nearby

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5. Age Verification

We deliver strictly to 18+ / 21+ customers (depending on local regulations).
You may be required to present valid identification upon delivery.

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6. Delivery Fees

Delivery fees vary by location and will be calculated at checkout.
Orders above a minimum spend threshold may qualify for free delivery.

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7. Discreet Packaging

All orders are delivered in elegant, unbranded packaging to ensure privacy and comfort.

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8. Missed Deliveries

If a courier cannot reach you after reasonable attempts, the order will be returned to dispatch.
A redelivery fee may apply.

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9. Address Accuracy

Please ensure that your delivery address and contact details are correct.
We are not responsible for delays caused by incomplete or incorrect information.

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10. Contact for Delivery Support

If you need help with your order, please reach out to us via:

• Website chat

• Email: info@flowersbyfreesmoke

• Phone/WhatsApp: +27 61 354 2753